NetBackups is owned and operated by InteractiveTechnology Limited - A Leading IT distributor in the East African region.
Interactive Technology Limited was established in mid September 1995. It was established after having conveyed sufficient research in the computer Industry. Our main concern was a medical equipment parent company, from where we branched off to widen our coverage of products and services with our past expertise in the IT Industry. At present, Interactive Technology Limited is a full fledged IT company with a variety of products/services under its umbrella to serve its customers. Our aim is to exceed customer expectations by providing best of the breed products, services and solutions that revolved around modern business demands.
CUSTOMER SUPPORT :
Customer support division provides the following activities:
Customer help lines for immediate over the phone solutions
Specialized personnel for customer help at site [ for both the hardware as well as software support ]
Training as well as problem solutions provided by the customer support department.
TECHNICAL SERVICE :
Staff Strength: 5 + (7)
Currently there are three technicians handling the hardware & software maintenance.
A software technician provides help to customer support as well as familiarize new clients with the software i.e. hands-on initial usage training. Other trainers provide more advanced product training.
Depending on the volumes per month additional personnel are recruited for various specific job applications
In addition to the above technicians, Interactive Technology Limited employs software consultants (5 Five) to handle all software Installations, Training, Product Queries